Billing FAQ

How do subscriptions work?

We offer yearly and monthly plans for PRO, SINGLE, MULTI and FULL plans. Please refer to our Pricing page for details. All our plans are recurring, if you want to unsubscribe you should cancel your plan before your prepaid period ends (term end). You may process a cancellation under “My Account” section.

How do you get charged for your subscription?
You can sign up for an annual or a monthly plan and your subscription will remain active until you cancel it, as our plans are recurring. That means your credit card will be charged automatically.
Why is my credit card being declined?
If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with PandaSuite or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least 3 times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction. Every time Stripe submits a charge request to your bank, their automated systems determine whether or not to accept the charge. In order to determine this, they take several things into consideration, such as account balance and card expiration date.
Accepted Methods of Payment

We accept all major credit and debit cards:

  • Visa
  • American Express
  • MasterCard
Purchase Order & Bank Transfer
We support purchase order and bank transfers for large corporations. Please contact us for more details. 
Credit card options for billing
PandaSuite uses Stripe, a very well-established, secure, credit card payment gateway service to process your credit card payment.
Edit Billing Information
  1. While logged in, click on the left menu to expand your user menu, and select Plan + Billing.
  2. Enter and update your credit card or billing address information in the available fields.
  3. Click the Update button to save the changes.
Delete Credit Card Information
You cannot delete your credit card information if you no longer want to use the card from your user menu. For this, you will need to contact support, and we will do it manually. Scroll to the bottom of this page, and click Contact Support.
How to view or download your invoices
If you need a copy of your receipts/invoices to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account.
  1. While logged in, click on the top right corner to expand your user menu, and select Plan + Billing.
  2. You will be able to see all your invoices.
  3. Click on the one you’d like to see or print and it will open up in a new window of your browser. You can now print it or save it as a PDF.
Incorrect invoice details
We are not able to amend an invoice which has already been issued. You can edit your invoice details logging into your Typeform account under Plan + Billing menu. Once you have updated your information, all future invoices will be issued as per your last amendments.
Subscription cancellation
When subscribing you can pay on a yearly or monthly basis. You can unsubscribe any time. Your cancellation will be effective at the end of the prepaid period (when the year or month expires), as PandaSuite does not refund for contracts canceled before the contracted period ends.
Please take into consideration that both plans (yearly and monthly) are recurring, therefore, if you desire to unsubscribe you should cancel your plan before your prepaid period ends (term end). You may process a cancellation under “My Account” section.
Once the PRO plan expires, all your PRO forms will be set to Private mode and you won’t be able to collect further answers – unless you upgrade again or remove the PRO features from your typeforms. Your results, collected while you were on a PRO plan, will always be available under the Analyze panel.
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